Please note, when you place an order you will be agreeing to the terms and conditions of our shipping information and safety and care information. Please take the time to read this as its all super important!
CHRISTMAS ORDER ANNOUNCEMENT:
The cut off date for guarenteed delivery of orders within Australia for Christmas is by 7pm Wednesday 12th December. Please note you must select ‘Express Post’ in order to received them by Christmas. We are not responsible for any orders not received in time that do not meet this requirement. See all exact Postage dates at end of this page.
When will my order be finished and put in the post?
All personalised products will be placed in the post on a specific mail out date according to when your order was placed. These dates are very specific, so please read the following information carefully. If you’d like a product sooner, you may want to consider purchasing from the ‘ready to post’ Dummy Clips and products instead. If your order contains any Personalised product, the whole parcel will be posted in the specific date. Please place separate orders to receive non Personalised products sooner.
Read the EXACT mail out date for your Personalised order, based on your order date at the very end of this shipping page. This shows the postage dates from now till January 2019.
*** All ‘Ready to Post’ Dummy clips and any of our other products outside of the personalised range, will be posted within 3 days of receiving your order.
Please place separate orders if you’d like to receive your ready to post item before any of your Personalised items.
How is it posted, when will it get to me and can I track it?
We use Australia Post (AUS Post) to mail all of our products within the appropriate sized envelope or bag. The ‘Flat Rate’ option is the cheapest option BUT it CANNOT be tracked and it may be at more risk of becoming lost or misplaced by Australia Post once we mail it out.
If you prefer to have the ability to track its whereabouts, please upgrade your postage options to either Registered Post or Express Post.
If you need your product in a hurry, contact us prior to purchase to discuss when we can have it made and ready for posting, and the ‘Express’ postage option may be the best option for you. This can be selected at check-out, only available within Australia. Express post parcels take 24-48 hours to receive once they are put in the post box. Choosing express post does not mean we will make your order faster.
We are not responsible for any lost mail or packages and will not issue a replacement or refund, so it’s in your best interest to pay the slightly higher shipping cost to have it regeiestered and trackable. Customers mail has become lost buy Aus post in the past, this is something that is out of our control once we post it.
You will receive an email notifying you your product has been completed the day before we take it to Australia Post. Please provide us with your correct contact details to ensure you receive all notifications.
Once we put it in the post, it may take up to 7 business days to be delivered to you, under Australia Posts delivery system. We cannot contol the time it takes for Australia post to deliver it.
All international orders have varying shipping costs determined by the county you live in as per Aus post costs. International orders have the option to be mailed under the cheaper ‘Flat Rate’ post option, which cannot be tracked and has the higher risk of becoming lost or via ‘Registered’ post which is trackable, so we can send you the tracking number to watch it’s delivery route. We strongly urge you choose the Registered/ trackable option.
Once your Country receives the parcel from Australia Post, it uses its own postal service to deliver it to you. There is a risk for mail to become lost or misplaced by any company handling your product. But Track-able parcels have less chance of becoming lost.
Delivery time varies from Country to Country and may take between 2-8 weeks to receive your product.
We are not responsible for any lost mail or packages and will not issue replacements or refunds of these products.
Special announcement for Saudi Arabia and UAE customers:
Due to consistent issues with lost mail in Saudi Arabia and the UAE, we now only offer the registered post option for $33AUD. If your order is sent via International registered post, we will contact you via email with the tracking number. It is then up to you to track the items whereabouts. If you do not collect your Items immediately, the postal service in your country may treat the item as abandoned and will either be destroyed or sent back to Australia. We will not provide any refunds or repost it if this occurs. So please keep regular check on the tracking of your items.
POSTAGE DATES FOR PERSONALISED ORDERS:
*** All Personalised orders placed between 7pm Wednesday 7th November and 7pm Wednesday 14th November, will be put in the post on Friday 16th November AEDT.
*** All Personalised orders placed between 7pm Wednesday 14th November and 7pm Wednesday 21st November, will be put in the post on Friday 23rd November AEDT.
*** All Personalised orders placed between 7pm Wednesday 21st November and 7pm Wednesday 28th November, will be put in the post on Friday 30th November AEDT.
*** All Personalised orders placed between 7pm Wednesday 28th November and 7pm Wednesday 5th December, will be put in the post on Friday 7th December AEDT.
*** All Personalised orders placed between 7pm Wednesday 5th December and 7pm Wednesday 12th December, will be put in the post on Friday 14th December AEDT. PLEASE CHOOSE EXPRESS POST IF YOU WANT IT IN TIME FOR CHRISTMAS (within Australia)
*** All Personalised orders placed between 7pm Wednesday 12th December and 7pm Tuesday 18th December, will be put in the post on Wednesday 19th December AEDT. We cannot guarentee it will arrive in time for Christmas. To increase the chances, select ‘Express Post’ option. (Within Australia).
NO PERSONALISED ORDER MAIL OUTS AT ALL FOR ANY ORDERS PLACED BETWEEN 7PM TUESDAY 18th DECEMBER and MONDAY 31st DECEMBER. THIS INCLUDES READY TO POST PRODUCTS. MAIL OUT DATE FOR ALL ORDERS PLACED BETWEEN THESE DATES WILL BE ON WEDNESDAY 2nd JANUARY 2019.
*** Ready to post items that are not personalised will be posted on set dates over the holiday period as below:
Friday 21st December
Monday 24th December
Friday 28th December
Wednesday 2nd January