Please note, when you place an order you will be agreeing to the terms and conditions of our shipping information and safety and care information. Please take the time to read this as its all super important!
When will my order be finished and put in the post?
All ‘Create Your Own / personalised’ products will be placed in the post on a specific mail out date according to when your order was placed. These dates are very specific as we are reliant on our Laser cutter to complete the bamboo tops by a set date, then the product takes us a number of days to make upon receiving the finished laser cut designs. If you’d like a product sooner, you may want to consider purchasing from the ‘Ready to Post Dummy Clips and Toy Savers’ range of products.
🌿Please place separate orders if you would like any ‘ready to post’ products posted earlier than custom made products.
See the coloured text below for postage dates that relate to your order choice:
All ‘Ready to Post’ Dummy Clips and Toy Savers and any of our other products outside of the personalised or ‘create your own’ range, will be posted within 1-5 days of receiving your order.
All ‘Create Your Own / personalised’ orders placed between April 9th and midnight on April 22nd will be ready to be put in the post on Friday, May 4th.
All ‘Create Your Own / personalised’ orders placed between between March 26th and midnight on April 8th will be ready to be put in the post on Friday, April 20th.
All ‘Create Your Own / personalised’ orders placed between March 12th and Midnight on 25th March will be ready to be put in the post on Friday, April 6th.
How is it posted, when will it get to me and can I track it?
We use Australia Post (AUS Post) to mail all of our products within the appropriate sized envelope or bag. The ‘Flat Rate’ option is the cheapest option BUT it CANNOT be tracked and it may be at more risk of becoming lost or misplaced by Australia Post once we mail it out.
If you prefer to have the ability to track its whereabouts, please upgrade your postage options to either Registered Post or Express Post. This can be selected at check-out, only available within Australia.
If you need your product in a hurry, contact us prior to purchase to discuss when we can have it made and ready for posting, and the ‘Express’ postage option may be the best option for you. This can be selected at check-out, only available within Australia. Express post parcels take 24-48 hours to receive once they are put in the post box. Choosing express post does not mean we will make your order faster.
We are not responsible for any lost mail or packages and will not issue a replacement or refund, so it’s in your best interest to pay the slightly higher shipping cost. Mail has known to become lost buy Aus post, this is something that is out of our control once we post it.
You will receive an email notifying you your product has been shipped the day before we take it to Australia Post. Please provide us with your correct contact details to ensure you receive all notifications.
Once we put it in the post, it may take up to 7 business days to be delivered to you, under Australia Posts delivery system. We cannot contol the time it takes for Australia post to deliver it.
All international orders have varying shipping costs determined by the county you live in as per Aus post costs. International orders are also mailed under the cheaper ‘Flat Rate’ post option. Please contact us prior if you wish to arrange for ‘Registered’ track-able delivery or ‘Express’ postage at an extra cost. This cost is usually $33AUD for most countries.
Once your Country receives the parcel from Australia Post, it uses its own postal service to deliver it to you. There is a risk for mail to become lost or misplaced by any company handling your product. But Track-able parcels have less chance of becoming lost.
Delivery time varies from Country to Country and may take between 2-8 weeks to receive your product.
We are not responsible for any lost mail or packages and will not issue replacements or refunds of these products.
Special announcement for Saudi Arabia and UAE customers:
Due to consistent issues with lost mail in Saudi Arabia and the UAE, we now only offer the registered post option for $33AUD. If your order is sent via International registered post, we will contact you via email with the tracking number. It is then up to you to track the items whereabouts. If you do not collect your Items immediately, the postal service in your country may treat the item as abandoned and will either be destroyed or sent back to Australia. We will not provide any refunds if this occurs. So please keep regular check on the tracking of your items.