Terms and Conditions

Terms and Conditions

The following Terms and Conditions apply to all products created and sold by Our Little Helpers Pty Ltd.

All work is carried out by Our Little Helpers Pty Ltd on the understanding that the customer has agreed to Our Little Helpers Pty Ltd’s terms and conditions.

It is a condition of all sales that you have read and agreed with our ‘Safety and Care’ guidelines and ‘Shipping’ terms and ‘refunds, returns and exchanges’ policy as outlined in the following two links:

Safety and Care Guidelines

Refunds, returns and exchanges


The product you purchase must be used as intended and not altered or modified in any way. Doing so may result in a product becoming unsafe for use or wearing out faster than intended.

All products sold will be sold with a safety and care instruction card attached to the product. Do not remove this card if you are giving it as a gift. This card must be retained for reference on how to properly use and care for each item purchased.

All products sold by Our Little Helpers PTY LTD must be used with strict adult supervision at all times. If the product will be used by multiple caregivers, please ensure they understand how to use the product correctly and safely and with constant supervision.

All products must be thoroughly inspected before every single use. A thorough inspection means visually inspecting the product and physically manipulating the product as per the ‘safety and care instructions’ outlined for each product sold on the safety and care page on the website.

Our Little Helpers staff and Directors will not be held liable for any injury or death caused by the use of a product sold by Our Little Helpers PTY LTD.

All products handmade by Our Little Helpers are designed and made by a person, and produced using natural wood products, hand tools and machinery in our workshop. Each product is finished and packaged by hand. We always aim for high quality designs and workmanship, but remember you are purchasing a hand made product and we can’t guarantee robotic, mass produced factory perfection.

Official safety testing and certification of our dummy chains and teething toys has been carried out on test samples. Testing has not been carried out on every single product made or manufactured for sale. Our Little Helpers employees hand make each product in accordance with mandatory safety standards and are inspected thoroughly before sold to ensure they are of the same high standard as the test sample.

All Our Little Helpers Pty Ltd products are shipped in good working order. If for some reason you receive a product that is broken or faulty, please contact us immediately via email and we will work with you to resolve this.

Wood grain will always vary and cannot be controlled in any way by us. This is the natural beauty of a product made from a natural material. We will not replace any wooden product where you do not like the look of the natural wood grain as this is out of our control.

For health and safety reasons, we cannot offer refunds or swapping of products for any incorrect ordering or due to change of mind, so please ensure you have chosen the correct product to suit your needs. This includes products still in their packaging.

Copyright is retained by Our Little Helpers Pty Ltd on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

All prices shown are inclusive of 10% GST.