Terms and Conditions

Terms and Conditions

The following Terms and Conditions apply to all products created by Our Little Helpers Pty Ltd.

All work is carried out by Our Little Helpers Pty Ltd on the understanding that the customer has agreed to Our Little Helpers Pty Ltd’s terms and conditions.

Copyright is retained by Our Little Helpers Pty Ltd on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

The product you purchase must be used as intended and not altered or modified in any way. Doing so may result in a product becoming unsafe for use.

It is a condition of all sales that you have read and agreed with our “Safety and Care” guidelines and “Shipping” terms as outlined in the following two links:

Our Little Helpers Pty Ltd Safety and Care Guidelines

Our Little Helpers Pty Ltd Shipping Terms and Condition

All products created by Our Little Helpers are designed by a person, and produced using natural wood products, hands tools and machinery in our workshop. Each product is finished and packaged by hand. We always aim for high quality designs and workmanship, but remember you are purchasing a hand made product and we can’t guarantee robotic, mass produced factory perfection. But hey, we think these variations are what make hand made products so unique and beautiful.

Wood grain will always vary and cannot be controlled in any way by us, again this is the natural beauty of a product made from a natural material.

All Our Little Helpers Pty Ltd products are shipped in good working order. If for some reason you receive a product that is broken or faulty, please contact us immediately via email and we will work with you to resolve this. We will not replace products where packaging has been broken bu Australia Post.

For health and safety reasons, we cannot offer refunds or swapping of products for any incorrect ordering or due to change of mind, so please ensure you have chosen the correct product to suit your needs. This includes products still in their packaging.

All prices shown are inclusive of 10% GST.