Safety and Care Information
Safety is our number one priority. Please make it yours too by reading the information below.
When you place an order you will be agreeing to the terms and conditions of our shipping information and safety and care information. Please take the time to read this as its all super important! Your product will also come with safety and care information, please retain this for future reference.
General safety information for all products:
With any baby and kids products, safety is of HUGE importance! So read the information below before you purchase and please adhere to the recommendations.
The product you purchase must be used as intended and not altered or modified in any way. Doing so may result in a product becoming unsafe for use.b
All products sold will be sold with a safety and care instruction card attached to the product. Do not remove this card if you are giving it as a gift. This card must be retained for reference on how to properly use and care for each item purchased.
All products sold by Our Little Helpers PTY LTD must be used with strict adult supervision at all times. If the product will be used by multiple caregivers, please ensure they understand how to use the product correctly and safely and with constant supervision.
All products must be thoroughly inspected before every single use. A thorough inspection means visually inspecting the product and physically manipulating the product as per the ‘safety and care instructions’ outlined for each product sold on the safety and care page on the website.
Our Little Helpers staff and Directors will not be held liable for any injury or death caused by the use of a product sold by Our Little Helpers PTY LTD.
All products handmade by Our Little Helpers are designed and made by a person, and produced using natural wood products, hand tools and machinery in our workshop. Each product is finished and packaged by hand. We always aim for high quality designs and workmanship, but remember you are purchasing a hand made product and we can’t guarantee robotic, mass produced factory perfection.
All Our Little Helpers Pty Ltd products are shipped in good working order. If for some reason you receive a product that is broken or faulty, please contact us immediately via email and we will work with you to resolve this. We will not replace products where packaging or products has been broken by Australia Post.
Safe Dummy Clips
All of our Dummy clips are made to adhere to the Australian Safety standards and policy guidelines with reference to EN 12586:2007 + A1:2011 child use and care articles – soother holder – safety requirements and test methods.
Therefore, we can confidently say Our dummy clips as a whole and their individual components have passed all required European and Australian safety standards (DIN 12586:2007 + A1:2011). They are super durable and safe your your baby. As for the other brands… we’ll all I can suggest if you purchase a dummy clip anywhere else is, ask to see a recent copy of recent test results showing they have passed.
Official safety testing and certification of our dummy chains and teething toys has been carried out on test samples. Testing has not been carried out on every single product made or manufactured for sale. Our Little Helpers employees hand make each product in accordance with mandatory safety standards and are inspected thoroughly before sold to ensure they are of the same high standard as the test sample.
Also, for all the information on testing requirements, safety standards and our story about the development of our unique clip designs, head here: https://ourlittlehelpers.com.au/safe-dummy-clips-and-dummy-chains-what-you-need-to-know/
Please follow the packaging information when you receive your product, which states:
For Your Child’s Safety
Before each use check carefully. Throw away at the first sign of damage or weakness. Never lengthen the soother holder/dummy clip! Never attach to cords, laces ribbons, blankets or loose parts of clothing. The child may be strangled. Only attach soother holder to a garment. Supervise your child at all times when in use. Remove while child is sleeping. Not to be used when baby is in a cot, bed or crib. This is a soother / dummy holder, do not use as a toy or teether.
Wipe clean with a warm damp cloth only. Do not immerse in water. Never allow your child to chew or put this in their mouth. Store out of reach of children. Discard after 6 months use.
Physically check the dummy chain and its clip before each individual use. Pull, twist and bend the dummy chain to ensure there is no sign of weakness, wear and tear or damage. Open and close the clip to ensure it still functions properly. Check there are no cracks in the wooden top or wooden beads on the chain.Check the plastic snaps on the cotton chain to ensure they are not loose or broken. Inspect the macrame and faux leather chains to ensure all braided components are intact and not worn.
Throw away at the first sign of damage or weakness.
Only clip your dummy clip onto thin materials that is of thickness such as the thickness of T-shirt material. Clipping it onto thicker materials like jumpers or the thicker edge of bibs etc will stretch the clamping mechanism and will make the clip loose and not function as intended and will require replacing much sooner. We will not replace any clips that have been used in this way and stretched, as they are not considered faulty, they have been misused.
This is not a teething toy and it should not be allowed to be chewed on or put in their mouth.
Baby dribble can cause the chains to become wet. Dribble, like water can cause it to wear and tear faster. In particular, if the faux leather chains become wet and use is continued, it can cause the faux leather to break down. If this occurs, please remove the dummy clip and allow it to dry before continuing to use it. Faux leather chains are best used on newborns only.
Babies who are dribbling are best to use our cotton or beaded products. Remove the chain if your child continues to put it in their mouth. This is not a teething toy.
Our BIBS dummies are safe! There was a recent product recall in Australia which related to the packaging. Our packaging contains all of the important safety and care instructions and warnings. You can read more about the recall here: https://ourlittlehelpers.com.au/bibs-dummy-recall/
Furthermore, the BIBS brand of Dummies have been independently laboratory tested to ensure they meet Australian and European Safety standards EN 1400. Please follow the packaging information and leaflets when you receive your product, which states:
For Your Child’s Safety
A torn or broken dummy poses a choking hazard. Always check the dummy carefully before each use. Pull the teat in all directions. Throw away at the first sign of damage or weakness. A cord or ribbon attached to a dummy poses a strangulation hazard. Only use dummy clips/chains that are independently laboratory tested to DIN EN 12586 safety standards.
This Dummy complies with consumer Goods (Babies Dummies) Safety Standards 2017 and European Safety Standards EN 1400.
Before first use, sterilize the dummy by putting it into a heatproof bowl and pour boiling water over it to cover it. Allow it to sit for 5 minutes. Do not boil it on a stove top or in a microwave. Squeeze any excess water out of the teat. Clean and sterilize the dummy each day or more often if required. Avoid using microwave, dishwasher, chemical or machine sterilizers as this may damage the teat.
If the baby has put the dummy too far in their mouth, gently remove it. The three holes on the dummy shield ensure the child will not suffocate.
Never dip the dummy in sugar based products or medicine as this may lead to tooth decay.
Keep Dummy out of direct sunlight.
Replace the dummy every 4-6 weeks for safety and hygienic purpose.
Safe Teething Toys:
All of our Teething products have been independently laboratory tested to ensure they meet Australian Safety standards AS/NZS ISO 8124-1:2002. Also, please follow the packaging information and leaflets when you receive your product, which states:
For your child’s safety
This teething toy is to be used by children aged 0-18 months only. Not suitable for children over 18 months old. This product contains small parts which may present a choking hazard. Before each use check carefully. Throw away at the first sign of damage or weakness. This product should only be used under strict adult supervision at all times. Do not allow use while the child is eating. If food or debris do come into contact with it, wipe clean with a warm damp cloth. Do not immerse in water. Store out of reach of children. Discard after 4-6 months or earlier.
Machine wash in cold water on gentle cycle setting. Avoid harsh spot-scrubbing, and use a phosphate-free detergent for longer color life. Tumble dry on a low temperature or permanent press setting.
Silicone Place mats:
FDA grade silicone is highly resistant to staining. In order to avoid temporary discoloration, wash immediately after use. To clean, simply rinse with warm soapy water or place in the top rack of the dishwasher. If you do notice staining, continue using and washing for a few days. Typically the discoloration completely disappears on its own.
Pro Tip: We recommend putting the place mat back on the tray while wet then letting it air dry before the next meal. This trick gives it a little extra stick!
The wooden footrests can be cleaned with a damp cloth or soap and water as needed. Do not soak, this may affect the quality of wood.
- Spot clean only if they become soiled.
- Dry flat on towel to return belt to flat shape.
- Do NOT put in dryer
- Do NOT iron
- Never leave your child unattended with suspenders on or while they’re not in use.
- Store suspenders away from babies and children reach
- Suspenders and clips a strangulation and choking hazard and extreme care should be taken with these
- These are not a toy
- Also these are not designed to last forever and contain clips with moving parts which will deteriorate with use. Therefore at any sign of damage or wear and tear, please discard immediately.
Room Decor, Garlands, Bow Holders and Name Drops:
Our decor products are not toys and should never be handled by children of any age. They are a choking or strangulation hazard.
Supervise children of all ages at all times with these products. These products must not be handled by children, unless closely supervised by an adult.
Keep out of reach from children when not in use.
Also, If you purchase these as a gift, please include the safety / warning leaflet with the product.
More helpful information you may like to read:
To read more about dummy clip safety standards and legislation in Australia, click here: https://www.productsafety.gov.au/standards/baby-dummies-and-dummy-chains
For more information about the BIBS dummy recall as announce by ACCC, click here: https://www.productsafety.gov.au/recall/3-little-birds-bibs-baby-dummies
To shop our range, click here: https://ourlittlehelpers.com.au/shop/
If you’d like to know more about our team and our story, you can read it here: https://ourlittlehelpers.com.au/about-us-our-story-our-little-helpers/
Also, if you haven’t read our shipping information about mail out dates, read it here: https://ourlittlehelpers.com.au/shipping/